Examples

Examples of high-level competence

Always look for an online self-service solution (e.g. for appointments or purchasing tickets) before you call or ask in person.

For example, I can make address changes, apply for a health card, make a dentist's appointment, or pay a bill through online banking.

Feel safe when using, for example, credit card details, home address or social security number.

Examples

Examples of high-level competence

Curiosity about, for example, new smartphones on the market and interest in talking about new gadgets or technological achievements.

Do not mind constantly renewing software and digital devices and can also avoid feeling irritation or stress.

Can quickly learn how to, for example, use new digital devices, online services, or software.

You know, for example, the different sites on the web, where you can upload text, video, or images free of charge

You know, for example, several ways to get the most people to discover and notice what you share on the web

Examples

Examples of high-level competence

Knowledge of, for example, the most healthy posture, screen height, leg position, and the most ergonomic working tools.

Knowledge of the most common shortcut keys such as undo, search, screenshot, bold, navigation, or zoom (ctrl +).

Knowledge that, for example, headache, blurred vision or pain in the wrist may be signs of overuse.

Exercises

Suggestions for exercises that can strengthen the competence

I can investigate what copyright is all about, so that I can comply with applicable law.

I can read the Terms and Conditions of our most commonly used systems so I know what exactly our data is used for.

I can explore where and how I can legally and appropriately store sensitive personal data.

I can check our public digital material and ensure that we only use resources we own ourselves (e.g. on our website or in leaflets).

I can examine the delicate balance between when a digital comment is offensive and provocative and when it is directly illegal.

I will learn about how copyright can be enforced in a digital universe.

Exercises

Suggestions for exercises that can strengthen the competence

I can create a personal set of rules for creating new passwords that are safe but at the same time easy for me to remember.

I can always check that the line is encrypted before I submit sensitive information. For example, check that the address is https (not http).

I can learn how to add password protection to sensitive documents when I email them to others.

I can familiarise myself with the data supervision requirements for digital storage with regards to the personal information that I store.

I can, as a private individual, back up relevant data and store it in a safe place.

Exercises

Suggestions for exercises that can strengthen the competence

I can comment on (and possibly write down) how I want to deal with situations where I am pressed, provoked or exposed before the situation arises.

I can carefully consider what type of media I should use in order for the recipient to understand my intent as clearly as possible.

I can learn from my colleagues by asking about their personal boundaries and what they do when one is crossed.

I can evaluate the recipients and try to identify humor, knowledge, language and arguments. This can establish empathy and understanding for the people I am in dialogue with.

I can practice writing so it can be read and understood by everyone and not only the recipient.

I can take the initiative to talk about the ethics of online behaviour and good digital practices at a staff meeting, so that we can establish a shared understanding of what is good and bad behaviour.